Château d'Osmond - Our General Terms and Conditions of Sale

Château d'Osmond - SCEA des Gunes

President Frédéric Morlier

Head Office 36 route des Gunes - 33250 Cissac Médoc - France

Share Capital 82,680 € - RCS D 413 976 515

ADEME FR203714_01QEWB

Host: Core Us 71 rue Francis de Pressensé 69100 VILLEURBANNE

ARTICLE 1: PREVENTION

The Online Shop of Château d'Osmond is exclusively reserved for persons over 18 years of age.

Excessive alcohol consumption is harmful to your health. Please consume in moderation.

ARTICLE 2: THE ONLINE SHOP

The Online Shop of Château d'Osmond is accessible at the internet address www.chateaudosmond.com.

The commercial offer of Château d'Osmond covers the products presented within the catalog of the Online Shop.

The Online Shop mentions the essential characteristics of each product, its price, the amount of delivery fees, and the delivery methods.

ARTICLE 3: GENERAL TERMS

Any order placed by a buyer on the Online Shop is subject to these General Terms and Conditions of Sale to the exclusion of any other document, including the buyer's general terms of purchase.

Any clauses and conditions contrary to these General Terms and Conditions of Sale appearing on order forms and more generally on any type of correspondence from the buyer will be deemed null and void and will have no contractual value between the parties. These General Terms and Conditions of Sale may only be waived by the express written agreement of Château d'Osmond.

The products are described by the information on the technical data sheets.

The information provided on catalogs, brochures, advertisements, notices, or other documents of Château d'Osmond is for informational purposes only and does not bind Château d'Osmond, which may modify it at any time.

The photographs of the product sheets are for illustrative purposes only, and the product may differ from what is displayed.

Château d'Osmond reserves the right to correct any accidental material error or omission in these Terms and Conditions, as well as in any other contractual document.

ARTICLE 4: ORDER

Any order must be placed through the Online Shop by clicking on the "Order" button. The order is final only when the buyer has successively filled in all the mandatory information in the various sections and validated "Order with in-store payment".

The order is confirmed by Château d'Osmond by sending an email to the buyer.

Any order on the Online Shop implies the unreserved acceptance of these General Terms and Conditions of Sale, which the buyer acknowledges having read before placing the order.

The buyer undertakes to be at least eighteen years old at the time of the order.

In the event of non-compliance with these Terms and Conditions by the buyer, Château d'Osmond reserves the right to cancel all or part of the current orders or to suspend the delivery of goods.

ARTICLE 5: AVAILABILITY OF STOCK

The products are offered and delivered within the limits of available stock.

ARTICLE 6: VALIDITY OF THE ORDER

Château d'Osmond reserves the right to refuse any order for legitimate reasons and, in particular, in the event that the quantities ordered, by means of one or more orders, are abnormally high compared to the quantities usually ordered by buyers as consumers.

ARTICLE 7: PRICE

The buyer is obliged to pay the price at the time of collection in the shop.

The prices of the products are indicated in Euros including all taxes except for professionals with a specific account.

The invoiced prices of the products are those appearing on the Online Shop at the date of confirmation of the order by the buyer.

Château d'Osmond reserves the right to modify the applicable rates on the Online Shop at any time. The price change will automatically apply on the date of publication of the price modification on the Online Shop. In this case, the price charged will be that displayed at the time of the order.

All orders, regardless of their origin, are payable exclusively in Euros.

ARTICLE 8: PAYMENT

The buyer has the possibility to proceed with the payment of his order through different methods which are the following:

- online: by credit card (Visa, Mastercard, American Express) through the services offered by Crédit Agricole.

- online by check or bank transfer.

- at the Château: by check or credit card (Visa, Mastercard).

Château d'Osmond reserves the right to modify the available payment methods at any time.

ARTICLE 9: DELIVERIES

Orders are processed the day following their confirmation by the buyer on the site www.chateaudosmond.com (except Saturday and Sunday).

Pick-up at the Château by appointment.

The package is available for 10 working days following the receipt of the confirmation email and/or SMS. It is not necessary to travel before receiving these notices. Beyond this period, the order will be canceled.

Delivery by carrier

The delivery times are 3 to 5 working days (average observed times).

The package is delivered to the recipient upon presentation of an ID and signature on a digital terminal or delivery note.

ARTICLE 10: RIGHT OF WITHDRAWAL

In accordance with the Consumer Code (articles L221-18 to L221-23), the Customer may exercise a right of withdrawal for any online order.

This right may be exercised within 14 days following receipt of the last of the ordered products, as follows:

- Log in to your customer account

- In "Order history and details," select the relevant order and click on "Details"

- Select the products you wish to return

- Click on "Return a product"

This right may also be exercised before the shipment of the order.

Following withdrawal, the Customer undertakes to return the relevant products to Château d'Osmond within a maximum period of 14 days following the exercise of the right of withdrawal. The products must be shipped in perfect resale condition, in their original packaging.

Return shipping costs are the responsibility of the Customer.

Upon receipt of the withdrawal, Château d'Osmond will proceed, within a maximum period of 14 days, to refund the amounts received during the order, by credit to the account used during the card payment; subject to receipt of the relevant products.

ARTICLE 11: INTELLECTUAL PROPERTY RIGHTS

The site www.chateaudosmond.com and each of the elements that compose it (such as trademarks, domain names, texts, site structure, software, animations, images, photographs, illustrations, packaging, diagrams, logos, sounds, and music) are the exclusive property of Château d'Osmond or third parties who have duly authorized Château d'Osmond to exploit these elements, which is solely authorized to exploit the related intellectual property rights.

No element of the site may be used, reproduced, disseminated, or published in whole or in part without the prior written authorization of Château d'Osmond.

The use of all or part of the site www.chateaudosmond.com, notably by downloading, reproduction, transmission, representation, or distribution for purposes other than your personal and private use for non-commercial purposes is strictly prohibited.

ARTICLE 12: COMMENTS

If comments are activated on its online shop, Château d'Osmond reserves the right to delete any comment published by an internet user and/or a buyer.

ARTICLE 13: ACCESS TO THE ONLINE SHOP

Château d'Osmond reserves the right to make modifications to the Online Shop and the site at any time and without notice.

Château d'Osmond declines all responsibility in the event of interruption or inaccessibility of the site www.chateaudosmond.com, the occurrence of bugs, or any damage resulting from fraudulent acts by third parties (including intrusion).

ARTICLE 14: EXEMPTING CIRCUMSTANCES

Château d'Osmond is released from its obligations by the occurrence of events constituting force majeure, fortuitous events, or acts of government.

ARTICLE 15: PERSONAL DATA AND PRIVACY POLICY

a. Data Collection

Visiting and consulting the site www.chateaudosmond.com does not require the disclosure of the internet user's personal data.

Château d'Osmond may collect the buyer's personal data when ordering products on the Online Shop.

The buyer undertakes to provide accurate information that does not harm the interests and rights of third parties.

b. Privacy Policy

Château d'Osmond undertakes to preserve the confidentiality of the buyer's personal data.

c. Sharing and Disclosure of Personal Data

Château d'Osmond is the sole recipient of the buyer's personal data, with the exception of our service providers: delivery and payment.

d. Retention of Personal Data

The buyer's personal data is retained for the duration of the use of their account, extended either by a period of 18 months from their last navigation or use of their account, or by a period of 18 months from the request for deletion of their account to prevent any unlawful behavior after the deletion of their account (reuse of the buyer's former account by a third party).

The buyer's electronic identification data and cookies are retained for a period of 18 months from their collection or last update.

e. Rights of Access, Modification, Rectification, and Deletion

The buyer has a general right of access, modification, rectification, and deletion of their personal data. The buyer may exercise their rights through our contact form (https://chateaudosmond.com/fr/nous-contacter) or by sending a letter to:
Château d'Osmond
36 route des Gunes
33250 Cissac Médoc
France

f. Security Measures

Château d'Osmond implements measures to ensure the security of files consisting of personal data collected on the site www.chateaudosmond.com.

Château d'Osmond does not control the risks associated with the operation of the internet and draws your attention to the potential risks in terms of the confidentiality of data transmitted via this network.

ARTICLE 16: COOKIES

Château d'Osmond may place a cookie on the internet user's computer.

Château d'Osmond informs the internet user that they may object to the recording of "cookies" by configuring their browser accordingly.

ARTICLE 17: CONTACT

For any questions, we thank internet users and/or buyers for sending a message to Château d'Osmond by filling out their request in the dedicated space of the "Contact" section accessible on all pages of the Online Shop.

The contact details of Château d'Osmond are also accessible on all pages of the Online Shop in the "Legal Notices" section.

ARTICLE 18: NO IMPLIED WAIVER

The fact that one of the Parties, at any time, does not exercise a prerogative recognized by these General Terms and Conditions of Sale, notably by not terminating the sales contract or by exercising this prerogative late, or by not requiring the performance of any stipulation of the General Terms and Conditions of Sale, shall not be interpreted as an express or implied waiver by this Party, nor of the right to exercise said prerogative in the future, nor of the right to require the scrupulous performance of the commitments made by the other Party, nor eventually of the right to terminate the present contract for any violation of the same nature or of a different nature.

ARTICLE 19: APPLICABLE LAW - COMPETENT JURISDICTIONS

These general terms and conditions are exclusively governed by French law, to the exclusion of any other law, including the Vienna Convention of April 11, 1980, on the International Sale of Goods.

Last update: 07/09/2021